FSM Global Technologies is a subsidiary of Ducont Systems, a leading IT Products & Services provider based in the Middle East with over 20 years of experience in the design of Digital Transformation Solutions, Enterprise Mobility, IT Consulting, Business Process Consulting, Microsoft Solutions and Analytics catering to various verticals.

By simplifying the complexity of service businesses and focusing on delivering optimum operational visibility and performance, FSM Global gives your remote workforce the intelligent tools they need to optimize service operations 24/7, either as a cloud-hosted or on-premise application.

Whether your service business is small, medium or large, FSM Global Field Service Management enables your company to harness the power of next-generation technology to improve productivity and boost profitability with greater predictability and connectivity.

At its core, FSM Global’s Field Service Management solutions, driven by advanced, proprietary algorithms, help you select the right technician at the right time with the right equipment, letting you define the criteria for every project.

And because we specialize in niche markets like Telecom, Manufacturing, Medical Devices, and Property Preservation/Inspection, we’re better equipped to boost your service delivery operations with greater market understanding. This is particularly true in the back-office area—from returns management and robotic process automation (RPA) used for interfacing with shipping software and ERP systems, to new equipment approval workflow connected to our customer portal—which are often overlooked by other field service management software solutions.